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PASSENGER CHARTER

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Rural Links Passenger Charter covers the following services:

  • 61 Loxley/Bradfield (Yorkshire Terrier)
  • 61 Dungworth/Bradfield (Yorkshire Terrier)
  • 63 Storrs (Yorkshire Terrier)
  • 64 Rivelin Valley/Derwent (Yorkshire Terrier)
  • 65 Strines (Yorkshire Terrier)
  • 66 Storrs (Sheffield Community Transport)
  • 201 North Sheffield Link (First)
We aim to provide passengers on our Rural Links buses with the best possible service. This Charter sets out the promises made by South Yorkshire operators and the South Yorkshire Passenger Transport Executive to ensure that you are satisfied with the service provided, and the action we will take if we fail to deliver on our promises.

Information Provision

  • The Transport Executive will ensure that adequate and accurate information is made available at all times.
  • Timetable information will be freely available from:
  • The Transport Executive at Travel Information Centres.
  • Drivers on the Rural Links services
  • Traveline (01709) 51 51 51 who will provide information seven days a week on journey times and journey planning options.
  • Information will be easy to understand and accurate.
  • Any changes made to services will be publicised in advance on buses, local newspapers and www.rurallinks.co.uk.
  • Buses will be equipped with electronic ticket machines, enabling us to analyse patronage to ensure that the resources available are put to best use.

Journey Promises

  • All services will run to the advertised timetable, as far as it is within the operator's power to do so.
  • Services will be operated by low-floor, easy access buses, with wheelchair access ramps, low entrance heights, wide gangways, bus stopping signs, convenient luggage space and non-slip floor covering.
  • Vehicles in Rural Links and Local Links livery will normally operate the services and will have accurate and highly visible destination displays on the front and side. Buses will be quiet, low emission vehicles.
  • Buses will be kept in a clean condition and will be regularly checked to ensure that high standards are maintained.
  • Buses will carry bikes for a charge of 20p. Two bikes can be carried on exterior mounted racks on the rear of the vehicle, and one bike can be carried inside the bus. The inside bike space is available at the driver's discretion but will NOT have priority over wheelchairs or pushchairs. On occasions it may be necessary to use replacement buses which are not equipped to carry bikes, but access will still be available for wheelchairs/pushchairs.
  • A team of dedicated drivers will be used on the services.
  • Drivers will be smart, friendly and will deal with your requirements in a professional manner.
  • Drivers will be trained in customer care and will report back any concerns raised with them upon return to the depot or earlier by phone.
  • In areas where no formal bus stops are sited, signal the driver clearly and buses will stop at any safe and convenient point. Please try to avoid parked cars, junctions and road bends.
  • If your bus more than 10 minutes late arriving at your boarding stop or does not arrive at all or is more than 20 minutes late arriving at your destination stop...

Please contact the Transport Executive with full details of your journey (if you have a ticket please keep it and send it with your letter). If the failure is confirmed and was for reasons within the operator's control we will provide you with a free ticket voucher for a future journey between the same points as compensation.

If you miss your bus because you believe it has run more that one minute early, notify the Transport Executive of the details for the journey you intended to make. If early running is verified through the electronic ticket machine, we will provide you with a free ticket voucher for travel on the service.

Keeping our promises

If you are in any way dissatisfied with the service provided, or you feel it did not accord with the content of this Passenger Charter, please contact the Transport Executive.

It is important, when contacting the Transport Executive regarding any dissatisfaction with the services you have travelled on that you retain your ticket, which should be included with any letter sent to us. If your complaint concerns early running or non-operation please provide us with details of your intended travel time and boarding point.

We promise to respond to complaints within 10 working days of receipt.

We aim to ensure a high level of confidence in the reliability and quality of services provided and will do our best to ensure that this Charter is honoured.

Although we undertake to provide a free single ticket for failing to meet these promises, we do not accept liability for any consequential inconvenience.

We reserve the right to alter this Passenger Charter at our discretion.

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THE COUNTRYSIDE AGENCY BARNSLEY MBC DONCASTER MBC ROTHERHAM MBC SHEFFIELD CITY COUNCIL DEPARTMENT OF TRANSPORT